Reslify Knowledge Center
Troubleshooting
Fast checks for booking pages, availability, payments, widgets, and Google sync.
Availability is not showing
Diagnose why available times are missing from the booking page, widget, manual booking flow, or Google channel.
Booking page is not loading
Fix common causes when the public booking page, portal link, or embed page does not load for guests.
No slots appear for an experience
Find why a specific experience has no guest-facing slots even though the restaurant has availability.
A shift is not bookable
Troubleshoot a weekly or special-day shift that is visible but still marked Not bookable or produces no guest slots.
Reservation request is not updating
Resolve cases where a pending reservation request does not appear to accept, reject, refresh, or change status.
Payment integration is not ready
Understand why paid bookings, card guarantees, or gift cards cannot launch until the payment provider is ready.
Stripe onboarding was cancelled
Restart Stripe onboarding when the setup flow is closed, cancelled, or returns before the account is ready.
Gift cards are disabled
Troubleshoot disabled public gift-card selling and identify the settings required before gift cards can be sold.
AI menu import failed
Fix AI menu import failures caused by unsupported files, unclear source material, or interrupted imports.
Image upload failed
Resolve failed uploads for menu items, gift-card products, logos, and other restaurant images.
Booking widget is not appearing
Troubleshoot a booking widget that does not show on the restaurant website after installation.
Google reservations are not live
Troubleshoot why Reserve with Google is not visible yet by checking activation state, profile matching, Reslify availability, sync limits, and escalation details.
Employee cannot access the panel
Help a team member who cannot sign in, see the restaurant, or access expected panel features.
Subscription access is suspended
Understand suspended, grace, and incomplete billing states, then restore access from Organization / Subscription and Stripe.
Duplicate guest email error
Resolve duplicate guest email errors by searching first, updating the right guest profile, and handling duplicate rows safely.
Invalid phone number error
Fix phone number validation errors for guests, employees, profile contact fields, and public checkout.